This is CollabNet's end-of-life policy to help customers better manage their end-of-life
transition and to understand the role that CollabNet can play in helping to migrate to alternative
CollabNet products, platforms and technologies.
Products reach the end of their life cycle for a number of reasons. These reasons may be due to
market demands, technology innovation and development driving changes in the product, or the
products simply mature over time and are replaced by functionally richer technology. While this
is an established part of the overall product life cycle, CollabNet recognizes that end-of-life
milestones often prompt companies to review the way in which such end-of-support and end-of-life
milestones impact the CollabNet products or its supported platforms. With that in mind, we have
set out below CollabNet's end-of-life policy to help customers better manage their end-of-life
transition and to understand the role that CollabNet can play in helping to migrate to
alternative CollabNet products, platforms and technologies. The general policy guidelines are:
- As a general rule, Collabnet will provide six months' notice and we would send out regular
notifications to all our customers through our CollabNet blog, product notifications and/or support
newsletter.
- We would End-Of-Life support for our products, platforms and software with our new version
of our product release.
- We would continue to provide support to our products, platforms and software for our earlier
supported product version.
- You will need to ensure that you have a current and fully paid support contract with
CollabNet to receive notifications on end of life. Please contact your Account Manager
regarding fees payable during the end-of-life period so that we can support you right through
the end-of-life transition period.
- See the list of Currently Supported Products for more information.
- For the list of end-of-life milestones, see CollabNet's Product End-of-Life Policy.